Refund policy

Returns & Refunds

Last updated: 25 August 2026

We ask all customers to think properly about their purchases before ordering, as returns for convenience are highly impactful to small businesses, especially when buying large furniture or buying from overseas. We will always acknowledge and respect your rights to a refund, and we are more than happy to provide any additional information you may need in order to feel comfortable ordering from us. Please always read the descriptions and inspect the imagery we provide, and ask us for more if you want it.

Right to cancel

If you bought online and you live in the UK, the EU or Norway, you have the right to cancel within 14 days without giving a reason. We do not offer change-of-mind returns to customers in any other country.

  • The cancellation period ends 14 days after the day you, or someone you nominate, take physical possession of the goods. Where an order arrives in more than one consignment, it ends 14 days after the last one.
  • To cancel, tell us by a clear statement: use the contact form on this site, reply to your order confirmation, or write to us on Instagram: @clubsourced.
  • You then have 14 days from telling us to send the goods back.

Return costs

You must bear the direct cost of returning the goods. For larger items that cannot go by post, shipping costs will vary by size and weight, but the approximate maximum you will ever pay is £2,500 for the largest of items and depending where you are in Europe, or the price paid for outbound shipping, whichever is greater.

Refunds

  • We refund the price of the goods together with the delivery cost you paid, up to the cost of the least expensive delivery method we offer. Where you cancel part of an order and keep the rest, the delivery cost is not refunded.
  • We refund within 14 days of receiving the goods back, or of your supplying evidence that you have sent them, whichever is earlier, using the same means of payment you used.
  • We may reduce your refund to reflect any loss in value caused by handling the goods beyond what is necessary to establish their nature, characteristics and functioning.

Where the right to cancel does not apply

  • Goods made to your specification or clearly personalised, agreed with us before purchase.
  • Purchases agreed in person at our own stand or premises.
  • Purchases made in the course of a business, where declared at checkout.

Legal guarantee

We are under a legal duty to supply goods that are in conformity with the contract. This is separate from the right to cancel, applies wherever you live, and is not affected by anything in this policy.

Complaints

Contact us through the contact form on this site, or by email by replying to your order confirmation email, with your order number, or by instagram @clubsourced. We will acknowledge within one working day and aim to resolve the matter within 14 days. If we cannot resolve it, we will write to you with our final response and details of an approved alternative dispute resolution provider.

Club Sourced Ltd, registered in England and Wales, company number [COMPANY NUMBER]. Registered office: [REGISTERED OFFICE]. Returns address: [RETURNS ADDRESS]. VAT number: [VAT NUMBER]. Email: returns@clubsourced.com. Telephone: [PHONE].